Remote Automation Support Engineer

Bluescope

Tamworth Regional Council

Hybrid

AUD 100,000 - 130,000

Full time

2 days ago

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Job summary

Rockwell Automation is seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne. You will provide technical support for hardware and software portfolios, including controllers, HMIs, and industrial networks, across diverse industries.

This role reports to the Team Lead, Remote Support Services, and operates in a hybrid environment. Responsibilities include handling customer inquiries via phone, chat, and electronic channels, analyzing and

Qualifications

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
Minimum 2 years of experience working with industrial automation products or systems.
Strong analytical and troubleshooting skills.
Effective verbal and written communication skills with a customer-focused approach.
Ability to work collaboratively in a fast-paced technical environment.

Responsibilities

Provide technical support to customers through phone, chat, and electronic support channels.
Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.