Remote IT/OT Engineer for Vessel Operations

Department of Education & Training, Victoria; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work from home

Competitive compensation

Salary reviews

Salary continuance insurance

Career development and training

Travel opportunities

Job summary

Fugro is seeking a capable IT Support Engineer for Remote Operations & Connectivity to support marine operations across APAC from the ROC hub. This role is hands-on in L1/L2 IT/OT, helping ensure stable systems, connectivity, and incident resolution for vessels and field teams.

Travel to sites may be required, with a focus on deploying, maintaining, and improving remote operations solutions. Join a global team delivering critical geodata workflows and network services in a dynamic environment.

Qualifications

• Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls)
• Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors
• Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes
• High understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment
• Strong communication skills with technical and non-technical stakeholders
• Hands-on travel to sites for system builds and vessel mobilisation when required

Responsibilities

• Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity
• Monitor, troubleshoot, and resolve incidents/service requests serving as an escalation point for complex issues related to critical remote operations services
• Act as the first-point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations
• Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation
• Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation
• Maintain clear and up-to-date technical documentation, including inventory, system diagrams, network schematics, and tool inventories
• Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement
• Collaborate with vendors to resolve complex network incidents at the vessel or remote site level
• Act as a customer-first responder for remote operations issues and implement corrective actions to further improve operations

Skills

Networking fundamentals

WAN/LAN

Satellite VSAT

Remote connectivity

IT/OT support

Incident response

Runbooks

Endpoint security

Identity/access management

Stakeholder communication

Travel readiness

Education

Bachelor's degree in IT/Engineering

Tools

Monitoring tools

Log analysis

Job description

Fugro is seeking a capable IT Support Engineer for Remote Operations & Connectivity to support marine operations across APAC from the ROC hub. This role is hands-on in L1/L2 IT/OT, helping ensure stable systems, connectivity, and incident resolution for vessels and field teams.

Travel to sites may be required, with a focus on deploying, maintaining, and improving remote operations solutions. Join a global team delivering critical geodata workflows and network services in a dynamic environment.