Remote Inside Sales & Portfolio Growth Specialist

DLL; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Volunteer days

Wellbeing program

Flexible hours

Career development

Job summary

DLL is seeking an Inside Sales Representative to manage and grow a portfolio of customers using a structured segmentation framework. The role emphasizes proactive, day-to-day engagement via phone, email and digital channels to improve customer experience, retention, and growth.

You will enable Account Managers to focus on high-value opportunities while delivering efficient coverage of growth and maintenance segments and building a robust pipeline for small to mid-sized deals.

Qualifications

• Managing and growing a portfolio of customers allocated through a structured segmentation framework.
• Proactive day-to-day management and engagement to enhance customer experience, strengthen relationships, support retention, and identify opportunities for sustainable portfolio growth.
• Drive scalable portfolio coverage through digital and remote engagement channels.
• Efficient coverage of growth/maintain segments while enabling Account Managers to focus on high-value opportunities.

Responsibilities

• Manage a portfolio of customers allocated through established segmentation criteria.
• Deliver proactive customer engagement through phone, email and digital channels.
• Drive customer satisfaction, retention and portfolio growth through proactive touchpoints via remote engagement.
• Maintain and grow existing customer relationships efficiently and identify cross-sell, upsell, and reactivation opportunities.
• Support steady income contribution accounts to retain profitability and intervene early where accounts show signs of decline (NBV trend).
• Build and maintain a pipeline of opportunities across assigned accounts across small to mid-sized deals and repeat business.
• Ensure high conversion rates through disciplined follow-up and use segmentation metrics to prioritise activity.

Job description

DLL is seeking an Inside Sales Representative to manage and grow a portfolio of customers using a structured segmentation framework. The role emphasizes proactive, day-to-day engagement via phone, email and digital channels to improve customer experience, retention, and growth.

You will enable Account Managers to focus on high-value opportunities while delivering efficient coverage of growth and maintenance segments and building a robust pipeline for small to mid-sized deals.