Remote Healthcare Admin & Billing Specialist

D2B; Sydney; Híbrido; AUD 14.000 - 17.000; Jornada completa

Descripción de la vacante

D2B is seeking an experienced remote Healthcare Administrator to support Sydney clinics’ patient communications, billing, and Cliniko administration from the Philippines. You will manage inboxes, rebookings, invoicing, and reporting while ensuring privacy and compliance, enabling onsite staff to focus on patient care.

Fluency in English and strong organisational skills are essential. This full-time remote contractor role follows AU business hours and requires split-shift availability from the

Formación

• Cliniko expertise: setup and reporting of billable items, pricing, appointment types.
• Healthcare admin experience in Australian clinics (allied health/physiotherapy/medical).
• Funding models knowledge: HICAPS, Medicare EPC, WorkCover, CTP, DVA.
• Administrative skills in managing patient emails, diary rescheduling, invoicing.
• Strong written English, empathetic and professional communication.
• Split-shift availability during Sydney business hours from the Philippines.

Responsabilidades

• Manage clinic email inboxes and patient messaging, respond promptly per policy.
• Process rebookings, cancellations and ensure practitioner diaries are accurate across locations.
• Follow up with patients on missed appointments, forms, and referrals.
• Answer calls as needed with clear spoken English.
• Prepare and issue patient invoices and track balances; follow up on outstanding amounts.
• Facilitate billing workflows for private health funds, Medicare, WorkCover, CTP, DVA; ensure documentation.
• Maintain Cliniko settings: fee schedules, billable items, appointment types, reporting.
• Produce regular operational reports (revenue, appointments, billing) for leadership.
• Organize patient records, referrals, and documents with privacy compliance.
• Assist on-site staff by handling back-office tasks and other duties.

Conocimientos

Cliniko

Healthcare admin

Diary management

English proficiency

Billing & invoicing

Australian funding knowledge

Herramientas

Xero

Microsoft 365

Google Workspace

VOIP

Descripción del empleo

D2B is seeking an experienced remote Healthcare Administrator to support Sydney clinics’ patient communications, billing, and Cliniko administration from the Philippines. You will manage inboxes, rebookings, invoicing, and reporting while ensuring privacy and compliance, enabling onsite staff to focus on patient care.

Fluency in English and strong organisational skills are essential. This full-time remote contractor role follows AU business hours and requires split-shift availability from the