Clinic Support Specialist: Billing & Workflow Expert

Altura Health Pty Ltd.; City of Brisbane; Remote; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Altura Health Pty Ltd. in Australia is seeking an experienced support professional for FYDO Clinic billing and practice management workflows. You will handle enquiries by phone and email, guiding users through doctor billing, appointments, receipting and related workflows.

The role emphasises clear communication, methodical problem solving, and the ability to work remotely within a specialist medical practice environment, supporting Medicare, DVA and private funds environments.

Qualifikationen

• Minimum of three years' experience in a specialist medical practice with hands-on responsibility for doctor billing and claiming.
• Experience following up rejected and unpaid claims with Medicare, DVA and private funds.
• Excellent phone manner and clear written communication, able to explain processes to varied levels of system knowledge.

Aufgaben

• Provide responsive, professional support to FYDO Clinic clients by phone and email, taking ownership of enquiries through to resolution or escalation.
• Investigate client questions and issues by understanding practice workflow and gathering information for effective troubleshooting.
• Guide users in FYDO Clinic functionality: patient administration, appointments, doctor billing, receipting, claiming and related workflows.
• Assist clients with system-related doctor billing and claiming enquiries, identifying workflow or configuration issues.
• Explain processes clearly, adapting communication to client billing knowledge and practice workflow.
• Escalate technical or product issues with complete information for efficient investigation by internal teams.
• Maintain accurate support records, notes and follow-up actions; keep clients informed until resolved.
• Contribute to support docs and knowledge resources to reduce repeat enquiries and improve user experience.
• Collaborate with Delivery, Product and Development teams and stay current with FYDO Clinic releases.

Kenntnisse

Medical billing

Customer support

Troubleshooting

Communication

Documentation

Tools

FYDO Clinic

Medicare systems

Jobbeschreibung

Altura Health Pty Ltd. in Australia is seeking an experienced support professional for FYDO Clinic billing and practice management workflows. You will handle enquiries by phone and email, guiding users through doctor billing, appointments, receipting and related workflows.

The role emphasises clear communication, methodical problem solving, and the ability to work remotely within a specialist medical practice environment, supporting Medicare, DVA and private funds environments.