Healthcare Administrator (AU Experience Required)

D2B; Sydney; Hybrid; AUD 14.000 - 17.000; Vollzeit

Zusammenfassung

D2B is seeking an experienced remote Healthcare Administrator to support Sydney clinics’ patient communications, billing, and Cliniko administration from the Philippines. You will manage inboxes, rebookings, invoicing, and reporting while ensuring privacy and compliance, enabling onsite staff to focus on patient care.

Fluency in English and strong organisational skills are essential. This full-time remote contractor role follows AU business hours and requires split-shift availability from the

Qualifikationen

• Cliniko expertise: setup and reporting of billable items, pricing, appointment types.
• Healthcare admin experience in Australian clinics (allied health/physiotherapy/medical).
• Funding models knowledge: HICAPS, Medicare EPC, WorkCover, CTP, DVA.
• Administrative skills in managing patient emails, diary rescheduling, invoicing.
• Strong written English, empathetic and professional communication.
• Split-shift availability during Sydney business hours from the Philippines.

Aufgaben

• Manage clinic email inboxes and patient messaging, respond promptly per policy.
• Process rebookings, cancellations and ensure practitioner diaries are accurate across locations.
• Follow up with patients on missed appointments, forms, and referrals.
• Answer calls as needed with clear spoken English.
• Prepare and issue patient invoices and track balances; follow up on outstanding amounts.
• Facilitate billing workflows for private health funds, Medicare, WorkCover, CTP, DVA; ensure documentation.
• Maintain Cliniko settings: fee schedules, billable items, appointment types, reporting.
• Produce regular operational reports (revenue, appointments, billing) for leadership.
• Organize patient records, referrals, and documents with privacy compliance.
• Assist on-site staff by handling back-office tasks and other duties.

Kenntnisse

Cliniko

Healthcare admin

Diary management

English proficiency

Billing & invoicing

Australian funding knowledge

Tools

Xero

Microsoft 365

Google Workspace

VOIP

Jobbeschreibung

Healthcare Administrator

Work Schedule: AU Business Hours

Salary: PHP 55,000-65,000

Location: Remote (Work from Home, Philippines)

Employment Type: Full-Time Remote Contractor

We are seeking an experienced remote Healthcare Administrator to provide essential behind-the-scenes patient and billing administrative support across both Sydney allied health clinics. Working closely with the Practice Manager and Founder, you will serve as a dedicated extension of the on-site front desk team.

In this role, you will take ownership of patient communications, inbox management, diary rebooking, and invoicing, allowing the on-site team to focus fully on in-clinic patient care. The ideal candidate possesses deep expertise in Cliniko practice management software and a solid understanding of the Australian healthcare system and funding framewor

Patient Communication & Inbox Management

• Manage clinic email inboxes and patient messaging, responding promptly and professionally in alignment with clinic policies.


• Process rebookings, rescheduling, and cancellations to maintain full and accurate practitioner diaries across both clinic locations.


• Proactively follow up with patients regarding missed appointments, outstanding forms, and referral paperwork.


• Answer and return phone calls as needed (for candidates with strong spoken English).

Billing, Invoicing & Claims Management

• Prepare and issue accurate patient invoices, keep account records updated, and follow up on outstanding balances.


• Facilitate billing and claim workflows for private health funds (HICAPS), Medicare (EPC plans), WorkCover, CTP, and DVA, ensuring all necessary documentation is complete.


• Audit billing details and ensure proper item numbers and fee schedules are applied before dispatching invoices.

Cliniko Administration & Reporting

• Maintain and update Cliniko system settings, including fee schedules, billable items, pricing, and appointment types.


• Generate and distribute regular operational reports (e.g., revenue, appointment volume, and billing summaries) for leadership.


• Organize and maintain patient medical records, referrals, and administrative documents while adhering strictly to privacy and data security standards.

Operational Support

• Relieve on-site front desk staff of routine back-office administrative tasks.


• Execute additional administrative duties as assigned by the Practice Manager.

QUALIFICATIONS:

• Cliniko Expertise: Direct, hands-on experience managing Cliniko, including setup and maintenance of billable items, pricing, appointment types, and reporting features.


• Healthcare Admin Experience: Proven background in client communication and administration within an Australian clinic setting (preferably allied health, physiotherapy, or medical practices).


• Funding Scheme Knowledge: Working understanding of Australian healthcare funding models, including HICAPS/private health funds, Medicare (EPC referrals), WorkCover, CTP, and DVA.


• Administrative Skills: Demonstrated capability in managing patient email inboxes, complex diary rescheduling, and invoicing workflows.


• English Proficiency: Exceptional written English skills with a warm, empathetic, and professional communication style.


• Shift Availability: Must be fully available to work a split-shift schedule during Sydney business hours from the Philippines.

Preferred:

• Confident spoken English capabilities for direct patient phone contact and call handling.


• Current or recent experience working directly with an Australian healthcare clinic.


• Familiarity with VOIP phone systems, call routing, and live call transfers.


• General proficiency with related operational platforms such as Xero, Microsoft 365, or Google Workspace.