Remote Guest Experience Specialist — Hospitality & Support

Xpt Software Australia Pty Ltd; Newcastle; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training and professional dev.

Supportive and collaborative team

Job summary

Xpt Software Australia Pty Ltd is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while providing excellent care and professionalism.

This role suits someone who enjoys helping others and solving problems in a fast-paced remote environment. You will be a key point of contact from initial request through follow-up support, maintaining clear communication, accurate

Qualifications

• Previous experience in customer service, hospitality, call center, or administrative roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Strong attention to detail and organizational skills.
• Positive attitude and solution-focused mindset.
• Remote work flexibility.
• Competitive pay with performance-based opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Customer service

Remote work

Attention to detail

Organizational skills

Independent work

Problem solving

Tools

CRM software

Job description

Xpt Software Australia Pty Ltd is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while providing excellent care and professionalism.

This role suits someone who enjoys helping others and solving problems in a fast-paced remote environment. You will be a key point of contact from initial request through follow-up support, maintaining clear communication, accurate