Remote Guest Services Representative – Travel

Elevationtravelpartners; Canberra; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities within the org

Job summary

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This role focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

You will respond to inquiries across channels, assist with bookings, and ensure travelers are informed about policies and preparations. The position is 100% remote with flexible hours and training resources.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries and provide assistance across channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Skills

Customer service

Written communication

Verbal communication

Detail-oriented

Remote work

Digital platforms

Job description

Remote Guest Services Representative – Travel

About the job Remote Guest Services Representative – Travel

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

Respond to traveler inquiries and provide assistance across communication channels

Support booking updates and special travel requests

Share clear details about travel policies and trip preparation

Monitor upcoming trips and confirm arrangements with clients

Maintain professional and courteous communication at all times

Ideal Candidate

Strong customer-service mindset

Clear written and verbal communication skills

Detail-oriented and dependable

Comfortable working independently in a remote setting

Ability to adapt to digital booking and communication platforms

What We Offer

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities within the organization