Senior Workday Finance Specialist

Xpt Software Australia Pty Ltd; Newcastle; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training and professional dev.

Supportive and collaborative team

Job summary

Xpt Software Australia Pty Ltd is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while providing excellent care and professionalism.

This role suits someone who enjoys helping others and solving problems in a fast-paced remote environment. You will be a key point of contact from initial request through follow-up support, maintaining clear communication, accurate

Qualifications

• Previous experience in customer service, hospitality, call center, or administrative roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Strong attention to detail and organizational skills.
• Positive attitude and solution-focused mindset.
• Remote work flexibility.
• Competitive pay with performance-based opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Customer service

Remote work

Attention to detail

Organizational skills

Independent work

Problem solving

Tools

CRM software

Job description

Job Summary

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

• Previous experience in customer service, hospitality, call center, or administrative roles preferred
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Basic computer skills and ability to learn new systems quickly
• Reliable internet connection and a distraction-free workspace
• Strong attention to detail and organizational skills
• Positive attitude and solution-focused mindset
• Remote work flexibility
• Competitive pay with performance-based opportunities
• Ongoing training and professional development
• Supportive and collaborative team environment
• Advancement opportunities based on performance

Benefits

• Remote work flexibility
• Competitive pay with performance-based opportunities
• Flexible scheduling optionsOngoing training and professional development
• Supportive and collaborative team environment
• Advancement opportunities based on performance

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Assist with service requests, scheduling updates, and general account support
• Provide clear information about available services and options
• Maintain accurate records using internal systems and CRM tools
• Resolve basic customer concerns and elevate complex issues when necessary
• Follow internal processes to ensure quality and consistency
• Support team initiatives and ongoing customer experience improvements

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

What We’re Looking For

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.