Remote Holiday Planner & Guest Experience Specialist

Gentask Virtual Assistance Services; Canberra; Remote; AUD 8.900 - 12.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training and professional dev.

Supportive and collaborative team

Advancement opportunities

Zusammenfassung

Gentask Virtual Assistance Services is seeking a Remote Guest Experience Specialist to assist customers with inquiries, scheduling, account updates and service coordination while delivering a high level of professionalism in a fast-paced remote environment.

You will be the primary point of contact from initial request through follow-up, providing clear information, resolving basic concerns, and contributing to ongoing customer experience improvements within a supportive, mentorship-driven team.

Qualifikationen

• Strong communication and interpersonal skills.
• Enthusiasm for travel, culture, and holiday planning.
• Organized, detail-oriented, and comfortable working remotely.

Aufgaben

• Recommend customized holiday packages and itineraries.
• Arrange accommodations, tours, and seasonal excursions.
• Share destination insights and highlight local events or experiences.
• Maintain clear communication with clients before and during travel.
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide scheduling updates and general account support.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Kenntnisse

Strong communication

Interpersonal skills

Travel enthusiasm

Detail-oriented

Remote work

Jobbeschreibung

Gentask Virtual Assistance Services is seeking a Remote Guest Experience Specialist to assist customers with inquiries, scheduling, account updates and service coordination while delivering a high level of professionalism in a fast-paced remote environment.

You will be the primary point of contact from initial request through follow-up, providing clear information, resolving basic concerns, and contributing to ongoing customer experience improvements within a supportive, mentorship-driven team.