Remote Guest Experience Specialist - Flexible Scheduling

Hsy Joinery Pty Ltd; New South Wales; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training & development

Supportive team environment

Advancement opportunities

Job summary

Brightside Collective seeks a motivated Remote Guest Experience Specialist to join the team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering high professionalism and care in a fast-paced remote environment.

You will be a key contact from initial request through follow-up support. Candidate will have experience in customer service, strong written and verbal communication skills, and the ability to work independently remotely.

Qualifications

• Previous experience in customer service, hospitality, call centre, or administrative roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Strong attention to detail and organisational skills.
• Positive attitude and solution-focused mindset.
• Remote work flexibility.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Customer service experience

Communication skills

Remote work

Computer basics

Stable internet

Attention to detail

Organisational skills

Positive attitude

Remote flexibility

Training & development

Team collaboration

Career progression

Tools

CRM tools

Job description

Brightside Collective seeks a motivated Remote Guest Experience Specialist to join the team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering high professionalism and care in a fast-paced remote environment.

You will be a key contact from initial request through follow-up support. Candidate will have experience in customer service, strong written and verbal communication skills, and the ability to work independently remotely.