Technical Support Specialist

Umbraco

City of Melbourne

On-site

AUD 65,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Multicultural work environment

Friendly and engaged colleagues

Flat hierarchy

Career growth opportunities

Family-friendly working hours

Social events

Onboarding program

Job summary

A technology company in Melbourne seeks a Technical Support Specialist to join their vibrant team. The role involves assisting customers with technical issues, collaborating with experienced colleagues, and engaging in continuous learning. Ideal candidates are team players with a strong desire to develop their skills. This full-time position offers a supportive environment, flexible on-site requirements, and opportunities for growth. Join us for a fulfilling career in IT!

Qualifications

Engaging and positive team player with a take-charge attitude.
Eagerness to learn and grow in technical support.

Responsibilities

Help customers with technical issues.
Work alongside a skilled Technical Supporter.
Test, locate, and report bugs and issues.
Participate in daily stand-ups.
Make a difference for customers daily.

Skills

Microsoft platform (C#) experience

Education

University degree or equivalent

Tools

Microsoft Azure

SQL databases

Job description

Join to apply for the Technical Support Specialist role at Umbraco

This range is provided by Umbraco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$65,000.00/yr - A$70,000.00/yr

People, Love & Culture Partner at Umbraco 🚀

Do you believe that going to work every day should be fun? And do you want to learn and grow with relevant technical support experience? Then it is you we are looking for!

We are currently looking for a team player to join our Umbraco Support team at our Australian office in Melbourne, as a Junior Technical Support Specialist.

The most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take‑charge attitude and commitment to getting things done. Don’t hesitate to apply if you are finishing up your university degree or starting out on your first job.

Nice to have:

Microsoft platform (C#) experience

You can expect to work with and learn about the following technologies, patterns, and buzzwords:

Debugging, bugs and technical issues
Support Platform Technologies
Documentation and Video material
Microsoft Azure servers and SQL databases

The role

This role reports directly to the Head of Support, with a dotted‑line reporting relationship to the Head of APAC Region.

With engagement and commitment every day at Umbraco, you will:

Help customers with all kinds of technical issues
Buddy up with a skilled Technical Supporter on the team
Help with testing, locating, and reporting bugs and issues in our products
Actively take part in daily stand‑ups
Make a difference for our customers every day

As an employee at Umbraco, you will join our dynamic and social team of supporters. Here you will experience that Support is a joyful and diverse team that loves to provide world‑class support for our customers while having a lot of fun.

Practicalities

Working hours: Full-time 38 hours a week
First six months fully on‑site as you learn the ropes from a Senior Technical Support Engineer
Then we will have a flexible arrangement with three days on‑site
Preferred start date: 2nd of February 2026
Recruitment process start date: 25th November 2025

Place of work

Umbraco Aus Pty Ltd,

The Commons,

Level 1, 55 Collins Street,

Australia

Here are some of the perks of working at Umbraco