Remote Fleet IT Support Engineer

Bhevin Transport Pty Ltd; Ipswich City; Hybrid; AUD 95,000 - 115,000; Full time

Benefits offered by this job

Flexible remote working arrangement

Job summary

Bhevin Transport Pty Ltd is looking for an experienced ICT Support Engineer to keep our cloud-based systems and mobile devices running smoothly and securely for a fleet of 20+ vehicles.

You will diagnose, configure and support driver devices, manage security, and train staff across the transport operation. Flexibility for remote work is available as part of a full-time position based in Australia.

Qualifications

• Bachelor degree or higher in Information Technology or a related field.
• Minimum 1 year of ICT support or similar experience.
• Working knowledge of cloud platforms, mobile device management, networking and IT security.
• Strong problem-solving and communication skills, with ability to support non-technical users remotely.
• Experience supporting transport or logistics systems is highly regarded.

Responsibilities

• Diagnose and resolve hardware, software and connectivity issues affecting driver tablets, phones, telematics units and cloud platforms.
• Administer and configure fleet management, electronic work diary, dispatch and accounting systems, including user access and updates.
• Set up and manage driver devices and user accounts as staff start and leave.
• Apply security controls, multi-factor authentication and data backups, and test recovery.
• Develop support procedures and troubleshooting guides, and train drivers and management on systems.
• Review system records for errors or compliance gaps and recommend corrective action.
• Liaise with software and telecommunications vendors to accelerate and resolve faults.
• Provide remote support, including outside standard office hours when required.

Skills

Cloud platforms

Mobile device management

Networking

IT security

Remote support

Communication skills

Problem-solving

Education

Bachelor degree or higher in Information Technology or related field

Job description

Bhevin Transport Pty Ltd is looking for an experienced ICT Support Engineer to keep our cloud-based systems and mobile devices running smoothly and securely for a fleet of 20+ vehicles.

You will diagnose, configure and support driver devices, manage security, and train staff across the transport operation. Flexibility for remote work is available as part of a full-time position based in Australia.