Customer Experience Consultant

Water Corporation; Perth; Remote; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Starting salary + super

Paid training

Career progression

Work from home options

Free onsite parking

Job summary

Water Corporation in Perth is seeking reliable, positive people for a fast-paced contact centre role starting February 2027. You will help customers with bills, payments, water and service enquiries across phone and digital channels.

No prior experience required—attitude, resilience and a willingness to learn matter most. You will build strong communication, problem-solving and customer service skills while working in a supportive team.

Qualifications

• No prior experience required; attitude, resilience and willingness to learn are valued.

Responsibilities

• Handle billing and account questions.
• Provide payment support and assist with payment plans.
• Address water, wastewater and service enquiries.
• Help customers navigate difficult situations with empathy.
• Deliver practical solutions and a high-quality customer experience.
• Develop communication, problem-solving and customer service across phone and digital channels.

Skills

Customer service

Active listening

Problem solving

Empathy

Job description

At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters — and a role where you can build valuable career skills for the future.

We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team who will be able to commence in the role in February 2027. You don’t need years of experience — what matters most is your attitude, resilience and willingness to show up, learn and contribute.

This is a fast-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging — but if you enjoy solving problems, helping people and being kept busy, you can thrive here.

What You Will Be Doing

You will support customers across a range of enquiries including:

• Billing and account questions.
• Payment support and payment plans.
• Water, wastewater and service enquiries.
• Helping customers navigate difficult situations with empathy and care.
• Finding practical solutions and providing a great customer experience.
• You will build strong communication, problem-solving and customer service skills while working across phone and digital channels.

What We Are Looking For

We want people who can:

• Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
• Navigate multiple systems and applications while maintaining accuracy and attention to detail.
• Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
• Remain calm and focused under pressure while maintaining a high standard of service
• Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
• Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.

This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities.

Why People Enjoy Working Here

Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work.

Benefits Include:

• Starting salary of $76,156 plus super
• Comprehensive paid training and ongoing support
• Career progression and salary growth opportunities
• Flexible working arrangements including work from home options
• Free onsite parking and onsite gym facilities
• Active social club and employee events
• 17.5% leave loading
• Two wellbeing days each year
• Additional leave over Christmas
• Generous paid parental leave
• Long service leave eligibility after 3 years (pro rata)

Working Hours

• Full-time: 38 hours per week
• Hours are rostered between 7am and 7pm - flexibility across these times is required

Build Skills for the Future

This is more than a customer service role — it’s an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day.

Please note:

By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.