Customer Experience Specialist - Flexible, Growth-Focused

Water Corporation; Perth; Remote; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Starting salary + super

Paid training

Career progression

Work from home options

Free onsite parking

Job summary

Water Corporation in Perth is seeking reliable, positive people for a fast-paced contact centre role starting February 2027. You will help customers with bills, payments, water and service enquiries across phone and digital channels.

No prior experience required—attitude, resilience and a willingness to learn matter most. You will build strong communication, problem-solving and customer service skills while working in a supportive team.

Qualifications

• No prior experience required; attitude, resilience and willingness to learn are valued.

Responsibilities

• Handle billing and account questions.
• Provide payment support and assist with payment plans.
• Address water, wastewater and service enquiries.
• Help customers navigate difficult situations with empathy.
• Deliver practical solutions and a high-quality customer experience.
• Develop communication, problem-solving and customer service across phone and digital channels.

Skills

Customer service

Active listening

Problem solving

Empathy

Job description

Water Corporation in Perth is seeking reliable, positive people for a fast-paced contact centre role starting February 2027. You will help customers with bills, payments, water and service enquiries across phone and digital channels.

No prior experience required—attitude, resilience and a willingness to learn matter most. You will build strong communication, problem-solving and customer service skills while working in a supportive team.