Remote Financial Customer Support Specialist

cnx; Adelaide; Hybrid; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Wellbeing support

Career growth opportunities

Bonuses and incentives

Job summary

Concentrix in Australia is hiring a Customer Service Specialist to handle inbound financial and government enquiries from a home-based setup. You will engage with customers using clear scripts and compliant guidelines, ensuring accurate, empathetic, and professional service every time.

Role focuses on money matters across government and finance domains with 100% work-from-home arrangement, Monday–Friday, 7.6-hour shifts.

Qualifications

• Experience in roles requiring accuracy, compliance, or financial concepts.
• Ability to work in scripted, process-driven environments.
• Strong numerical skills and financial literacy.

Responsibilities

• Handle high-volume inbound calls on financial and government matters.
• Strictly adhere to scripts and compliance guidelines.
• Apply financial literacy to guide customers clearly and accurately.
• Maintain professionalism across various conversation types.

Skills

Professional experience in accuracy/​/

Job description

Concentrix in Australia is hiring a Customer Service Specialist to handle inbound financial and government enquiries from a home-based setup. You will engage with customers using clear scripts and compliant guidelines, ensuring accurate, empathetic, and professional service every time.

Role focuses on money matters across government and finance domains with 100% work-from-home arrangement, Monday–Friday, 7.6-hour shifts.