Customer Service Specialist

cnx; South Australia; Hybrid; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Wellbeing support

Career growth opportunities

Bonuses and incentives

Job summary

Concentrix in Australia is hiring a Customer Service Specialist to handle inbound financial and government enquiries from a home-based setup. You will engage with customers using clear scripts and compliant guidelines, ensuring accurate, empathetic, and professional service every time.

Role focuses on money matters across government and finance domains with 100% work-from-home arrangement, Monday–Friday, 7.6-hour shifts.

Qualifications

• Experience in roles requiring accuracy, compliance, or financial concepts.
• Ability to work in scripted, process-driven environments.
• Strong numerical skills and financial literacy.

Responsibilities

• Handle high-volume inbound calls on financial and government matters.
• Strictly adhere to scripts and compliance guidelines.
• Apply financial literacy to guide customers clearly and accurately.
• Maintain professionalism across various conversation types.

Skills

Professional experience in accuracy/​/

Job description

Job Title: Customer Service Specialist

Job Description

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

100% Work From Home | Permanent Full-Time

Comfortable with people. At ease with money. Monday to Friday, from home.

This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.

If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.

You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 100% permanent Work From Home
• Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
• Equipment provided (Adelaide CBD collection required)
• Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn’t faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps / 20Mbps) and a private workspace

Requirements

Australian Citizenship required | Within 50km of Adelaide CBD | Police and Government Security checks

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.

• Career growth based on passion and aptitude - clear pathways, real stretch opportunities
• 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
• 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
• Empathetic, accessible leaders invested in your success - removing barriers, not adding them
• Incentives, bonuses, and everyday recognition - your contribution is seen and valued
• Confident from day one with thorough onboarding and support that keeps going

*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Location: AUS Work-at-Home South Australia

Time Type: Full time