Remote ERP Support Leader – MYOB Advanced Expert

BusinessHub; Melbourne; Hybride; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Work-from-home flexibility

Résumé du poste

BusinessHub in Melbourne seeks an experienced helpdesk specialist to provide functional support for MYOB Advanced cloud ERP, payroll and workforce management. You will coach our Support Consultants, monitor case progression against service standards and resolve more complex configuration issues.

You’ll help plan proactive support around EOFY and software upgrades, contribute to the Advanced KnowledgeHub, and enjoy a friendly, flexible team environment with opportunities for certification and

Qualifications

• 5+ years of functional helpdesk support for a mid-tier ERP system.
• Strong understanding of accounting concepts and business processes.
• Leadership and clear communication with problem-solving skills.
• Experience with MYOB Advanced and payroll is highly regarded.

Responsabilités

• Coach Support Consultants on investigating and resolving cases.
• Monitor case progression and resolution times.
• Resolve complex software configuration issues.
• Plan proactive support around EOFY and upgrades.
• Develop Advanced KnowledgeHub articles.

Connaissances

Technical support

ERP knowledge

Leadership

Communication

Problem solving

MYOB Advanced

Payroll experience

Formation

Accounting/business qualifications

Outils

MYOB Advanced ERP

Description du poste

BusinessHub in Melbourne seeks an experienced helpdesk specialist to provide functional support for MYOB Advanced cloud ERP, payroll and workforce management. You will coach our Support Consultants, monitor case progression against service standards and resolve more complex configuration issues.

You’ll help plan proactive support around EOFY and software upgrades, contribute to the Advanced KnowledgeHub, and enjoy a friendly, flexible team environment with opportunities for certification and