Senior IT Support Specialist - M365 & ERP Expert

Ultipro

New South Wales

Hybrid

AUD 90,000 - 120,000

Full time

5 days ago

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Job summary

Ultipro in New South Wales seeks an IT Support Specialist to deliver advanced Tier II assistance for Microsoft 365, Dynamics 365, and Business Central. You will resolve incidents, guide users, and escalate complex issues with precision.

You will act as the regional IT resource for APAC, coordinating cross-functional resolutions, supporting infrastructure, and driving ITSM process improvements. Occasional onsite deployments and travel required.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Minimum of 3–5 years of experience in application support, service desk, or IT operations.
Experience supporting Microsoft 365, Dynamics 365, or ERP systems (Business Central preferred).

Responsibilities

Provide Tier II application support for Microsoft 365, Dynamics 365, and Business Central, including troubleshooting and escalation.
Act as escalation and coordination point for advanced defects with Tier III teams and stakeholders.
Support Microsoft platforms including Entra ID, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Power Platform, and related services.
Serve as primary IT Service Desk resource for APAC, resolving incidents and service requests.
Coordinate hardware lifecycle management, device provisioning, and onsite IT support.