ERP Support Manager (MYOB Acumatica)

BusinessHub; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work-from-home flexibility

Job summary

BusinessHub in Melbourne seeks an experienced helpdesk specialist to provide functional support for MYOB Advanced cloud ERP, payroll and workforce management. You will coach our Support Consultants, monitor case progression against service standards and resolve more complex configuration issues.

You’ll help plan proactive support around EOFY and software upgrades, contribute to the Advanced KnowledgeHub, and enjoy a friendly, flexible team environment with opportunities for certification and

Qualifications

• 5+ years of functional helpdesk support for a mid-tier ERP system.
• Strong understanding of accounting concepts and business processes.
• Leadership and clear communication with problem-solving skills.
• Experience with MYOB Advanced and payroll is highly regarded.

Responsibilities

• Coach Support Consultants on investigating and resolving cases.
• Monitor case progression and resolution times.
• Resolve complex software configuration issues.
• Plan proactive support around EOFY and upgrades.
• Develop Advanced KnowledgeHub articles.

Skills

Technical support

ERP knowledge

Leadership

Communication

Problem solving

MYOB Advanced

Payroll experience

Education

Accounting/business qualifications

Tools

MYOB Advanced ERP

Job description

BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management. We are a close-knit team of problem-solvers, strategic thinkers and innovators who are expanding and looking to hire like-minded individuals who share our corporate values:

• Available and Responsive – We’re there for our clients
• Professional and Efficient – We won’t waste our clients’ time or money
• Knowledgeable and Results Driven – We’ll get our clients where they need to be

Job Summary

This role focuses on providing functional application support for MYOB Advanced cloud ERP + payroll + workforce management, and you’ll be responsible for:

• Coaching our Support Consultants on how to investigate, trouble-shoot and resolve support cases.
• Monitoring support case progression and resolution times against our internal service standards.
• Receiving support escalations and resolving more complex software configuration issues.
• Planning the delivery of proactive support around the EOFY and scheduled software upgrades.
• Managing the development of our Advanced KnowledgeHub of ‘how to’ articles to streamline the client support experience.
• Whole-of-business systems exposure to our innovative clients who are running bigger and more connected businesses with MYOB’s cloud ERP + payroll + workforce management
• Friendly and supportive team environment that embraces diversity and innovative ideas
• Paid MYOB Advanced Certifications & Badges (if you are not already Level 3 Certified on MYOB Advanced)
• Induction program for your first 150 days followed by a Performance & Development Plan (PDP) that takes into account your individual skills, strengths and interests
• Work-from-home flexibility where necessary or agreed
• Career pathway: software module specialisation within existing role.

Your Experience

• 5+ years of providing functional helpdesk support in relation to a mid-tier ERP system (MYOB Advanced, Acumatica, MYOB Exo, Pronto, Greentree, Sybiz, Accpac, SAP B1, Sage, MS Nav, MS GP, NetSuite)
• Strong understanding of accounting concepts and business processes (tertiary accounting/business qualifications are desirable)
• Positive leadership style
• Clear communicator with a passion for problem-solving and new tech
• Previous MYOB Advanced and payroll experience are highly regarded.