Remote Digital Channel Owner – Public Website

CSC Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation – Sydney NSW is seeking an experienced Digital Channel Owner to take ownership of the CSC public website channel. You will set the vision, translate strategy into practical digital outcomes, and lead a small team of digital specialists to improve user experiences for CSC customers.

Based in Canberra or Sydney with hybrid or remote options, you will partner with stakeholders, technology, and delivery teams to prioritise work, manage the roadmap, and

Qualifications

• Experience owning or managing a large-scale enterprise website or digital channel.
• Experience hands-on Sitecore experience; Adobe experience highly regarded.
• Experience delivering digital initiatives in a B2C environment.
• Experience defining digital strategies, roadmaps and prioritised programs of work.

Responsibilities

• Lead a small team of digital specialists, setting clear direction and priorities.
• Translate customer and business needs into a prioritised program of work.
• Lead discovery and delivery across projects, continuous improvement and BAU.
• Apply user-centred design principles to improve customer journeys.
• Partner with stakeholders across the business.
• Translate business and technical requirements into digital outcomes.
• Use customer insights and performance data to drive improvements.
• Oversee releases, testing, quality and compliance.
• Streamline ways of working and strengthen digital delivery.

Skills

Digital channel ownership

Stakeholder management

User-centered design

Agile/Scrum

Communication

Leadership

Tools

Sitecore

Adobe Experience Manager

JIRA

Job description

CSC Commonwealth Superannuation Corporation – Sydney NSW is seeking an experienced Digital Channel Owner to take ownership of the CSC public website channel. You will set the vision, translate strategy into practical digital outcomes, and lead a small team of digital specialists to improve user experiences for CSC customers.

Based in Canberra or Sydney with hybrid or remote options, you will partner with stakeholders, technology, and delivery teams to prioritise work, manage the roadmap, and