Contract Renewal & Growth Manager (Remote AU)

Hubspot; Sydney; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work options

Job summary

HubSpot in Australia is seeking a Contract Manager to own the commercial success of accounts by identifying expansion opportunities and driving renewal strategies within a fast-paced, AI-first environment. You will negotiate renewals, manage complex contracts, and partner with Customer Success to support long-term value.

You will forecast renewal outcomes, identify risk, and translate customer goals into commercial outcomes with strong data-driven insights and cross-functional collaboration

Qualifications

• 3+ years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills in renewal and contract discussions.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention to detail.

Responsibilities

• Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience.
• Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes.
• Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the contract renewal process and support long-term customer success.
• Forecast renewal outcomes accurately and update deal pipeline effectively.
• Contribute feedback on processes, tools, and workflows to improve efficiency and effectiveness of the Contract Management team.

Skills

Customer-facing SaaS

Negotiation

Renewals

Cross-functional communication

Tools

CRM systems

Job description

HubSpot in Australia is seeking a Contract Manager to own the commercial success of accounts by identifying expansion opportunities and driving renewal strategies within a fast-paced, AI-first environment. You will negotiate renewals, manage complex contracts, and partner with Customer Success to support long-term value.

You will forecast renewal outcomes, identify risk, and translate customer goals into commercial outcomes with strong data-driven insights and cross-functional collaboration