Remote Customer Service Virtual Assistant – 40h/wk EST

20four7va; Sydney; Remote; AUD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Supportive community

Job summary

20four7VA is seeking offshore contractor VAs to provide remote customer service and business support services worldwide, with focus on US/UK/Canada/Australia markets. The role involves phone, email, and CRM data entry to support telecommunications clients and general admin tasks.

Ideal candidates have strong English, patient communications, and experience in customer service. Remote work with defined SOWs and weekly payments is offered.

Qualifications

• Customer service or call center experience required.
• Inbound call-handling experience required.
• Strong spoken and written English.
• CRM/data-entry experience required.
• Experience handling billing or account inquiries preferred.
• Experience processing activations/deactivations preferred.
• Telecommunications customer service experience strongly preferred.
• Satellite/cable/internet/wireless industry experience is a plus.
• Experience handling customer escalations preferred.
• Email-based customer support experience preferred.
• HubSpot experience is a significant advantage.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Assist with general inquiries and service-related concerns.
• Provide information on billing, timelines, and accounts.
• Update CRM with accurate data entry and interactions.
• Handle activation/deactivation requests and login issues.
• Escalate issues when outside VA scope and follow up as needed.
• Make outbound callbacks and respond to emails when required.
• Document phone and email interactions clearly.

Skills

Customer service experience

Inbound call handling

English communication

CRM / data entry

Billing inquiries

Activations / deactivations

Telecommunications CS experience

Satellite / cable / internet industry

Escalations handling

Email support

HubSpot familiarity

Tools

3CX Phone Dialer

HubSpot

CRM / Customer Management Systems

Email Platforms

Data entry tools

Job description

20four7VA is seeking offshore contractor VAs to provide remote customer service and business support services worldwide, with focus on US/UK/Canada/Australia markets. The role involves phone, email, and CRM data entry to support telecommunications clients and general admin tasks.

Ideal candidates have strong English, patient communications, and experience in customer service. Remote work with defined SOWs and weekly payments is offered.