Customer Service Consultant - Work from Home - Energy Distribution

STARTEK; Melbourne; Hybrid; AUD 38,000 - 55,000; Part time

Benefits offered by this job

Casual employment

Hybrid work model

Four-week paid training

Docklands office training

Ongoing coaching and development

Employee referral program

Recognition initiatives

Social and supportive team culture

Smart casual dress code

Job summary

Startek is seeking a Customer Service Consultant to support energy distribution clients from home in Australia. The role involves handling inquiries, coordinating with stakeholders, and delivering service excellence across phone and email.

You'll join a hybrid work model after training, with a four-week training period in Docklands. The position is casual, with a training rate of 33.85 AUD per hour and ongoing coaching to develop your skills.

Qualifications

• Experience in customer service, contact centre, administrative or case management environments.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Sound judgement and problem-solving capability.
• Confidence working with systems, processes and documented procedures.
• Strong organisational and time management skills.
• Resilience and professionalism when handling challenging customer interactions.
• Ability to work independently and as part of a team.
• Intermediate MS Office skills: Word, Excel and Outlook.

Responsibilities

• Supporting customers and retailers with new gas connection and energy service enquiries.
• Managing customer requests from initial enquiry through to completion.
• Coordinating appointments and outcomes with internal and external stakeholders.
• Investigating enquiries and resolving issues in a timely and professional manner.
• Maintaining accurate records and case documentation.
• Working to service level commitments and quality standards.
• Delivering outstanding customer service across phone and email channels.
• Balancing multiple priorities in a fast-paced and supportive team environment.
• Building strong relationships with customers and stakeholders while delivering exceptional service.

Skills

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Team player

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Consultant - Work from Home - Energy Distribution

Rotating Roster: Monday to Friday 8:00am to 6:00pm

Hybrid Model work opportunity!

About Startek

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 50,000 outsourcing experts across 13 countries that are committed to enhancing the customer experience for clients.

What You'll Be Doing

Supporting customers and retailers with new gas connection and energy service enquiries.

Managing customer requests from initial enquiry through to completion.

Coordinating appointments and outcomes with a range of internal and external stakeholders.

Investigating enquiries and resolving issues in a timely and professional manner.

Maintaining accurate records and case documentation.

Working to service level commitments and quality standards.

Delivering outstanding customer service across phone and email channels.

Balancing multiple priorities in a fast-paced and supportive team environment.

Working in a supportive team environment, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.

What's in it for You?

Casual employment with ongoing opportunities

Training rate of $33.85 per hour during the initial four-week training period

Monday to Friday roster, 8:00am - 6:00pm

Hybrid work model following successful completion of training and nesting

Four-week paid training program in our Docklands office

Ongoing coaching and development opportunities

Employee referral program

Reward and recognition initiatives

Social and supportive team culture

Smart casual dress code

Please note:

All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.

What We're Looking For

We're looking for people who are passionate about helping others and thrive in a fast-paced customer service environment.

To be successful in this role, you will bring:

Experience in customer service, contact centre, administrative or case management environments

Strong verbal and written communication skills

Excellent attention to detail and a commitment to accuracy

The ability to manage competing priorities and meet deadlines

Sound judgement and problem-solving capability

Confidence working with systems, processes and documented procedures

Strong organisational and time management skills

Resilience and professionalism when handling challenging customer interactions

The ability to work both independently and as part of a team

Intermediate Microsoft Office skills, particularly Word, Excel and Outlook

Highly Regarded

Previous experience in utilities, energy, telecommunications, logistics or other service-driven industries

Experience managing customer requests from enquiry through to resolution

Exposure to service level agreements (SLAs), compliance requirements or regulated environments

Why Join Startek?

At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.

Diversity & Inclusion

Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.