Remote Customer Retention Lead – Fintech and Crypto

Jobgether; Australia; A distancia; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary (USD)

Performance-Based Incentives

Paid Annual Leave

Public Holidays

100% Remote Work

Leadership & Career Development

High-Growth Industry Exposure

Direct Business Impact

Collaborative Culture

AI-Enabled Work Environment

Descripción de la vacante

Jobgether is seeking a Customer Retention Supervisor based in Australia to lead a team of retention specialists within the fintech/cryptocurrency sector. You will own customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and performance-driven campaigns.

You will develop SOPs, coach staff, analyze performance data, and collaborate with cross-functional teams to maximize customer value and business growth.

Formación

• 3+ years in supervisory or leadership roles in customer retention, outbound sales, or contact centre ops.
• Proven track record in conversion, retention, and reactivation with leading teams.
• Experience creating SOPs, scripts, workflows, and training materials.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, negotiation, and objection-handling abilities.
• Analytical skills to interpret performance data and drive improvements.

Responsabilidades

• Lead and develop a team of Customer Retention Specialists with clear performance objectives.
• personally conduct outbound calls to drive repeat transactions and reactivation.
• Develop and refine SOPs, scripts, workflows, and training materials.
• Organise daily outreach, schedule management, and campaign allocation.
• Design retention campaigns including promotions and reactivation initiatives.
• Monitor KPIs and provide performance dashboards and reports.
• Coach team members through regular reviews and evaluations.
• Analyse customer behaviour and campaign data to identify opportunities.
• Maintain accurate CRM records and scorecards.
• Collaborate with Marketing, Support, Sales, Operations, and Compliance.
• Assist with recruitment, onboarding, and training of the team.
• Leverage AI tools to improve research, scripts, and productivity.

Conocimientos

Team leadership

Outbound sales

CRM systems

Excel

Analytics

Coaching

Performance management

Herramientas

CRM platforms

Outbound calling platforms

AI-assisted tools

Descripción del empleo

Jobgether is seeking a Customer Retention Supervisor based in Australia to lead a team of retention specialists within the fintech/cryptocurrency sector. You will own customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and performance-driven campaigns.

You will develop SOPs, coach staff, analyze performance data, and collaborate with cross-functional teams to maximize customer value and business growth.