Retention Manager: Renewals, Recovery & Growth

Wolters Kluwer; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Working Arrangement – Work‑in

Hybrid Working

Learning and Development opportunities

Health and wellness programs

Parental leave benefits

Job summary

Wolters Kluwer Australia is seeking a commercially minded Retention Manager to strengthen customer retention, protect recurring revenue and deepen long‑term relationships across our portfolio in Melbourne. You will own retention strategy and execution, identify at‑risk customers, and partner with Sales and Customer Success to improve outcomes.

You will lead renewals, develop recovery plans for at‑risk accounts, and use data to drive segmentation and proactive interventions.

Qualifications

• Proven experience in Customer Success, Account Management, Renewals, Retention or Strategic Account Management.
• Commercial capability including contract discussions, negotiation and protecting recurring revenue.
• Strong stakeholder management and confidence engaging senior customer decision-makers.
• Experience using customer and commercial data to prioritise accounts and drive action.

Responsibilities

• Own retention outcomes across an assigned portfolio and proactively identify churn or renewal risk; develop targeted retention plans.
• Lead renewal conversations and complex negotiations with key customer stakeholders.
• Develop commercial strategies to retain customers while balancing revenue and long-term value.
• Collaborate with Sales, Customer Success, Product and Finance to remove barriers to retention and drive adoption.

Skills

Customer Success

Account Management

Renewals

Retention

Job description

Wolters Kluwer Australia is seeking a commercially minded Retention Manager to strengthen customer retention, protect recurring revenue and deepen long‑term relationships across our portfolio in Melbourne. You will own retention strategy and execution, identify at‑risk customers, and partner with Sales and Customer Success to improve outcomes.

You will lead renewals, develop recovery plans for at‑risk accounts, and use data to drive segmentation and proactive interventions.