Remote CRM & Client Follow-Up Coordinator

Legion Drilling; Brisbane; Hybrid; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Remote work available

Part-time pro-rata considered

Quarterly bonus

Job summary

Legion Drilling seeks a CRM & Client Follow-Up Coordinator to own the CRM and client follow-up workflow across Australia. You will manage quotes, post-project checks, and ensure every interaction is logged to provide a clear view of wins, losses and next steps.

The role supports a flexible, remote-friendly setup with strong focus on data accuracy. You’ll work with a team across Sydney and Brisbane, engage professional clients by phone and email, and collaborate with estimators and operations to

Qualifications

• Experience with a CRM (Pipedrive ideal; Salesforce or HubSpot acceptable) in sales support or account coordination.
• Excellent phone communication with professional clients and clear email writing.
• Able to work remotely with strong self-organisation and discipline.

Responsibilities

• Own the CRM and client follow-up process from quote to project completion.
• Follow up quotes by phone and email on the scheduled cadence.
• Check client satisfaction after projects and capture feedback in the CRM.
• Maintain accurate records, log outcomes, and track reasons for lost deals.
• Report weekly on pipeline value, conversion, and follow-up times.
• Identify repeat clients and tender opportunities for the business development team.
• Collaborate with estimators and operations to ensure timely quotes and handovers.

Skills

CRM experience

Sales support

Account coordination

Inside sales

Remote work

Tools

Pipedrive

Salesforce

HubSpot

Job description

Legion Drilling seeks a CRM & Client Follow-Up Coordinator to own the CRM and client follow-up workflow across Australia. You will manage quotes, post-project checks, and ensure every interaction is logged to provide a clear view of wins, losses and next steps.

The role supports a flexible, remote-friendly setup with strong focus on data accuracy. You’ll work with a team across Sydney and Brisbane, engage professional clients by phone and email, and collaborate with estimators and operations to