Remote Complex Fraud Analyst | Detect, Investigate, Prevent

Singapore Telecommunications; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible work arrangements

Office facilities & on-site services

Parental leave support

Professional development (Optus U)

Diversity networks

Wellbeing support (counselling)

Commuter discounts

Job summary

Optus is seeking a Complex Fraud Analyst to join the External Fraud Risk team in Sydney. You will detect, investigate and prevent fraud across customer, subscription and network domains, leveraging data analysis to identify emerging threats and strengthen controls.

You will monitor high-risk activity, prepare insights for management, and collaborate with stakeholders to remediate issues while ensuring compliance with laws and Optus policies.

Qualifications

• Experience in fraud, risk, investigations or analytical roles.
• Strong data analysis skills and experience with large datasets.
• Ability to identify trends, investigate complex issues and provide recommendations.
• Knowledge of telecommunications products and processes is advantageous.
• Excellent written and verbal communication, and stakeholder engagement.

Responsibilities

• Investigate and analyse customer, subscription, and network fraud incidents.
• Monitor high-risk activity and identify emerging fraud trends.
• Perform data analysis to uncover risks and support fraud prevention strategies.
• Partner with stakeholders to investigate, resolve, and remediate fraud issues.
• Provide recommendations to strengthen fraud controls and processes.
• Prepare insights, reports, and findings for management and senior leaders.
• Support fraud awareness and education initiatives across the business.
• Ensure compliance with relevant legislation, regulations, and Optus policies.

Skills

Fraud analysis

Data analytics

Investigations

Stakeholder management

Communication skills

Tools

SQL

Excel

Power BI

Job description

Optus is seeking a Complex Fraud Analyst to join the External Fraud Risk team in Sydney. You will detect, investigate and prevent fraud across customer, subscription and network domains, leveraging data analysis to identify emerging threats and strengthen controls.

You will monitor high-risk activity, prepare insights for management, and collaborate with stakeholders to remediate issues while ensuring compliance with laws and Optus policies.