Complex Fraud Analyst — Data-Driven Investigator

Singtel; Sydney; Hybrid; Confidential; Full time

Benefits offered by this job

Remuneration package

Colleague discounts

Flexible/remote work options

Parental leave

Job summary

Optus is seeking a Complex Fraud Analyst to detect, investigate, and prevent customer, subscription, and network fraud. You’ll work within the External Fraud Risk team, analysing data to identify trends and delivering insights that strengthen fraud controls and minimise losses.

You will partner with stakeholders, prepare management reports, and support fraud education initiatives, ensuring compliance with laws and Optus policies.

Qualifications

• Experience in a fraud, risk, investigations, or analytical role.
• Strong data analysis skills and experience working with large datasets.
• Ability to identify trends, investigate complex issues, and deliver recommendations.
• Knowledge of telecommunications products and processes is highly regarded.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management capabilities.

Responsibilities

• Investigate and analyse customer, subscription, and network fraud incidents.
• Monitor high-risk activity and identify emerging fraud trends.
• Perform data analysis to uncover risks and support fraud prevention strategies.
• Partner with stakeholders to investigate, resolve, and remediate fraud issues.
• Provide recommendations to strengthen fraud controls and processes.
• Prepare insights, reports, and findings for management and senior leaders.
• Support fraud awareness and education initiatives across the business.
• Ensure compliance with relevant legislation, regulations, and Optus policies.

Skills

Fraud/risk experience

Data analysis

Trend identification

Stakeholder engagement

Communication skills

Adaptability

Collaborative mindset

Job description

Optus is seeking a Complex Fraud Analyst to detect, investigate, and prevent customer, subscription, and network fraud. You’ll work within the External Fraud Risk team, analysing data to identify trends and delivering insights that strengthen fraud controls and minimise losses.

You will partner with stakeholders, prepare management reports, and support fraud education initiatives, ensuring compliance with laws and Optus policies.