Complex Fraud Analyst

Singtel; Sydney; Hybrid; Confidential; Full time

Benefits offered by this job

Remuneration package

Colleague discounts

Flexible/remote work options

Parental leave

Job summary

Optus is seeking a Complex Fraud Analyst to detect, investigate, and prevent customer, subscription, and network fraud. You’ll work within the External Fraud Risk team, analysing data to identify trends and delivering insights that strengthen fraud controls and minimise losses.

You will partner with stakeholders, prepare management reports, and support fraud education initiatives, ensuring compliance with laws and Optus policies.

Qualifications

• Experience in a fraud, risk, investigations, or analytical role.
• Strong data analysis skills and experience working with large datasets.
• Ability to identify trends, investigate complex issues, and deliver recommendations.
• Knowledge of telecommunications products and processes is highly regarded.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management capabilities.

Responsibilities

• Investigate and analyse customer, subscription, and network fraud incidents.
• Monitor high-risk activity and identify emerging fraud trends.
• Perform data analysis to uncover risks and support fraud prevention strategies.
• Partner with stakeholders to investigate, resolve, and remediate fraud issues.
• Provide recommendations to strengthen fraud controls and processes.
• Prepare insights, reports, and findings for management and senior leaders.
• Support fraud awareness and education initiatives across the business.
• Ensure compliance with relevant legislation, regulations, and Optus policies.

Skills

Fraud/risk experience

Data analysis

Trend identification

Stakeholder engagement

Communication skills

Adaptability

Collaborative mindset

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

At Optus, protecting our customers and business from fraud is critical to delivering exceptional customer experiences. As a Complex Fraud Analyst, you will play a key role in detecting, investigating, and preventing customer, subscription, and network fraud. Working within the External Fraud Risk team, you'll leverage your analytical expertise to identify emerging fraud trends, conduct complex investigations, and deliver insights that strengthen Optus' fraud risk controls and minimise fraud-related losses.

What You'll Do | Your day to day will consist of

• Investigate and analyse customer, subscription, and network fraud incidents.
• Monitor high-risk activity and identify emerging fraud trends.
• Perform data analysis to uncover risks and support fraud prevention strategies.
• Partner with stakeholders to investigate, resolve, and remediate fraud issues.
• Provide recommendations to strengthen fraud controls and processes.
• Prepare insights, reports, and findings for management and senior leaders.
• Support fraud awareness and education initiatives across the business.
• Ensure compliance with relevant legislation, regulations, and Optus policies.

What You Bring | What makes you perfect for the role?

• Experience in a fraud, risk, investigations, or analytical role.
• Strong data analysis skills and experience working with large datasets.
• Ability to identify trends, investigate complex issues, and deliver recommendations.
• Knowledge of telecommunications products and processes is highly regarded.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management capabilities.
• A proactive, detail-oriented, and solution-focused mindset.
• Ability to adapt in a fast-paced and evolving environment.
• A collaborative approach and passion for protecting customers and the business.

The good stuff…. | What's in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.