Senior Director, Credit & Fraud

Singtel Group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Colleague discounts

Flexible hybrid work model

On-site facilities and services

Job summary

Optus seeks a Senior Director, Credit & Fraud to lead the enterprise-wide credit and application fraud strategy, governance, and technology-enabled risk management. You will drive portfolio performance, compliance, and cross-functional initiatives while shaping an risk- and customer-focused culture.

You will oversee AI-enabled decisioning, fraud prevention, and analytical insights, collaborating with senior leaders to deliver measurable business outcomes and transformation across the

Qualifications

• Significant leadership experience in credit risk, fraud, or financial risk management.
• Strong governance, compliance, and portfolio management expertise.
• Proven ability to lead transformation and high-performing teams.
• Experience with decisioning systems, analytics, and AI-driven solutions.
• Exceptional stakeholder management and communication skills.

Responsibilities

• Lead Optus' credit and fraud strategy, policies, and governance.
• Drive customer, compliance, risk, and commercial outcomes.
• Oversee portfolio performance, credit decisioning, AI, and fraud technologies.
• Partner with senior leaders to influence cross-functional initiatives.
• Drive automation, continuous improvement, and operational transformation.
• Lead high-performing teams and deliver executive reporting and insights.

Skills

Credit risk leadership

Fraud & risk mgmt

Governance & compliance

Stakeholder management

AI & analytics

Team leadership

Tools

Decisioning systems

Fraud technologies

Analytics platforms

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As the Senior Director, Credit & Fraud, you will lead Optus' enterprise-wide credit and application fraud strategy, protecting the business while delivering great customer outcomes. This executive leadership role is responsible for driving risk governance, portfolio performance, fraud prevention, technology innovation, and operational excellence across Optus.

What You'll Do | Your day to day will consist of

• Lead Optus' credit and fraud strategy, policies, and governance.
• Drive strong customer, compliance, risk, and commercial outcomes.
• Oversee portfolio performance, credit decisioning, AI, and fraud technologies.
• Partner with senior leaders to influence business-wide initiatives and manage emerging risks.
• Drive automation, continuous improvement, and operational transformation.
• Lead high-performing teams and deliver executive reporting and insights.

What You Bring | What makes you perfect for the role?

• Significant leadership experience in credit risk, fraud, or financial risk management.
• Strong expertise in risk frameworks, governance, compliance, and portfolio management.
• Experience with decisioning systems, analytics, AI, and technology-led solutions.
• Exceptional stakeholder management, influencing, and communication skills.
• Strong commercial acumen with a track record of delivering business outcomes.
• Proven ability to lead transformation and high-performing teams.

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future‑ready skills with Optus U’s industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6‑8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.