Collections Officer

Resimac; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

WFH flexibility

Supportive team culture

Internal development and cross‑trainin

Discounts and deals

Daily breakfast bar

Paid parental leave (16 weeks)

Salary packaging

Job summary

Resimac invites a focused Collections Officer to join our Recoveries team across Asset Finance accounts. You will manage arrears, discuss payment arrangements and hardship options while maintaining compliant, customer-centred communications.

In a fast-paced, high-volume environment, you’ll coordinate with borrowers, solicitors and internal stakeholders to drive sustainable resolutions and protect business outcomes. A keen eye for detail and strong negotiation skills are essential.

Qualifications

• Experience in collections, recoveries, customer service or financial services administration.
• Strong communication and negotiation skills, with the ability to engage professionally with customers and stakeholders.
• Excellent attention to detail and a highly organised approach to managing workloads.
• The ability to work effectively in a high-volume, fast-paced environment.

Responsibilities

• Managing collections and recovery activities for Asset Finance accounts.
• Contacting customers to discuss arrears, payment arrangements, hardship options and account resolutions.
• Processing hardship applications and associated customer communications.
• Preparing and issuing collection notices, default instructions and arrears correspondence.
• Liaising with borrowers, solicitors, mercantile agents and other third-party providers.
• Managing inbound account enquiries and responding to customer requests via phone and email.
• Processing account maintenance activities including direct debit changes, variations and account updates.
• Following up customers for outstanding documentation, hardship information, insurance claims and settlement requirements.
• Maintaining accurate records and data entry across relevant systems.
• Supporting account administration activities and invoice processing.
• Ensuring all customer interactions are conducted in accordance with company policies, legislative requirements and service standards.

Skills

Collections

Recoveries

Customer service

Attention to detail

Organised

Problem solving

Microsoft Excel

Call centre experience

Negotiation

Stakeholder management

Tools

Microsoft Excel

Job description

Resimac Group is a dynamic and leading ASX-listed non-bank lender and multi-channel distribution business in Australia and New Zealand. We enable homeowners and businesses to achieve their dreams by providing innovative, fast and accessible lending solutions to homeowners, consumers and business across Australia and New Zealand.

Our brands include Resimac, Resimac NZ, homeloans.com.auand Resimac Asset Finance and we’re proud to be servicing over 50,000+ current customers, with assets under management of over $15 billion, and a fast-growing workforce of over 330 people operating across Australia, New Zealand and the Philippines.

About the role

We are seeking a customer-focused and detail-oriented Collections Officer to join our Recoveries team and support the management of Asset Finance accounts across a range of recovery and collections activities.

This role offers the opportunity to work across a broad range of customer interactions, account maintenance and collections processes, helping customers find appropriate solutions while supporting positive business outcomes. You'll liaise with borrowers, agents, solicitors and internal stakeholders, ensuring accounts are managed efficiently, professionally and in line with regulatory requirements.

It's an ideal opportunity for a collections, customer service or recoveries professional who enjoys a fast-paced environment, is highly organised, and is confident balancing administration, stakeholder management and customer conversations.

Key responsibilities

Reporting into the Team Leader, Recoveries, your responsibilities will include:

• Managing collections and recovery activities for Asset Finance accounts
• Contacting customers to discuss arrears, payment arrangements, hardship options and account resolutions
• Processing hardship applications and associated customer communications
• Preparing and issuing collection notices, default instructions and arrears correspondence
• Liaising with borrowers, solicitors, mercantile agents and other third-party providers
• Managing inbound account enquiries and responding to customer requests via phone and email
• Processing account maintenance activities including direct debit changes, variations and account updates
• Following up customers for outstanding documentation, hardship information, insurance claims and settlement requirements
• Maintaining accurate records and data entry across relevant systems
• Supporting account administration activities and invoice processing
• Ensuring all customer interactions are conducted in accordance with company policies, legislative requirements and service standards

About you

To be successful in this role, you will bring:

• Previous experience in collections, recoveries, customer service or financial services administration
• Strong communication and negotiation skills, with the ability to engage professionally with customers and stakeholders
• Excellent attention to detail and a highly organised approach to managing workloads
• The ability to work effectively in a high-volume, fast-paced environment
• Strong customer service skills with a compassionate and empathetic approach
• Sound problem-solving and analytical abilities
• Confidence managing multiple priorities while meeting deadlines
• Strong computer literacy and intermediate Microsoft Excel skills
• Experience within a call centre, collections or lending environment will be highly regarded
• Knowledge of consumer credit legislation, hardship requirements or privacy obligations will be advantageous

This role offers the opportunity to make a meaningful impact by helping customers navigate challenging financial situations while supporting strong recovery outcomes for the business.

You'll work as part of a supportive and collaborative team, gaining exposure to a broad range of collections and recoveries activities while developing valuable experience within a highly regulated financial services environment.

What's in it for You?

At Resimac, your growth and wellbeing matter. You'll enjoy:

• WFH flexibility
• Supportive, friendly and approachable team culture
• Internal development and cross-training opportunities
• Reward platform with discounts, cashback and deals
• Daily breakfast bar
• Paid parental leave (16 weeks)
• Salary packaging, EAP and external professional development

Resimac is committed to building a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI communities, mature workers, people with disability, and people from culturally diverse backgrounds.

Please note that unsolicited applications from recruitment agencies will not be accepted.