Collections Analyst

AltX Financial Group; Waverley Council; On-site; AUD 70,000 - 100,000; Full time

Job summary

AltX Financial Group is seeking an experienced Collections Analyst to join our Lending Operations team. This hands-on role covers collections, arrears monitoring, payments analysis and reporting.

You’ll spot emerging risks, resolve payment issues and provide practical insights that help reduce arrears while supporting fair customer outcomes. Strong Excel skills are essential; experience with loan servicing systems and Salesforce is a plus.

Qualifications

• Experience in collections including monitoring arrears and delinquent accounts.
• Strong analytical skills with the ability to work with transaction and portfolio data.
• Proficient in Excel (intermediate to advanced).
• Experience with loan servicing or collections systems; Salesforce or similar reporting tools is a plus.
• Customer-focused mindset with a strong eye for detail.

Responsibilities

• Monitor arrears, repayment activity and customer payment behavior across lending portfolios.
• Identify overdue accounts, collection risks and trends, and support early intervention activity.
• Investigate failed, delayed or misallocated payments and resolve exceptions quickly.
• Prepare clear collections and payments reporting, including arrears, recoveries and performance trends.
• Partner with Credit, Risk, Finance, Treasury, Hardship and Technology teams to resolve issues.
• Help improve collections workflows, controls, systems and automation.

Skills

Collections experience

Data analysis

Excel

Attention to detail

Tools

Salesforce

Job description

We’re looking for an experienced Collections Analyst to join our Lending Operations team. This is a hands‑on role combining collections, arrears monitoring, payments analysis and reporting. You’ll spot emerging risks, resolve payment issues and provide practical insights that help reduce arrears and credit losses while supporting fair customer outcomes.

What you’ll do

• Monitor arrears, repayment activity and customer payment behaviour across lending portfolios
• Identify overdue accounts, collection risks and trends, and support early intervention activity
• Investigate failed, delayed or misallocated payments and resolve exceptions quickly
• Prepare clear collections and payments reporting, including arrears, recoveries and performance trends
• Partner with Credit, Risk, Finance, Treasury, Hardship and Technology teams to resolve issues
• Help improve collections workflows, controls, systems and automation

What you’ll bring

• Previous experience in collections is essential, including monitoring arrears, repayments and delinquent accounts
• Strong analytical skills and confidence working with transaction and portfolio data
• Intermediate to advanced Excel skills
• Experience with loan servicing or collections systems; Salesforce or other reporting tools is an advantage
• A practical, customer‑focused approach with strong attention to detail

You will join a collaborative, high‑performing team that values initiative, accountability and practical problem solving. This role offers the opportunity to make a visible impact across the loan lifecycle, working with a broad range of teams to strengthen collections performance, controls and customer outcomes. If you know collections, enjoy working with data and like improving how things are done, we’d like to hear from you.

Thank you for your interest. We’ll be in touch with candidates selected to progress to the next stage.