Remote Cloud Support Specialist — SaaS Expert (Equity Eligible)

Arsenault; Adelaide; Remoto; AUD 84.000 - 114.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first

Global team

Descrizione del lavoro

Arsenault is seeking a Customer Support Specialist to assist Arsenault Cloud users who need help setting up the product, understanding best practices, or troubleshooting bugs. You will respond to tickets via email or live chat, work to meet SLAs, and contribute to knowledge base updates.

The role is remote-first with a global, distributed team and is open to residents of Australia and New Zealand. Strong English communication and SQL skills are essential.

Competenze

• Experience in customer support using a ticketing system (e.g., Jira Service Desk, Zendesk, Salesforce Service Cloud).
• Proficient reading and understanding of SQL queries (SELECT, JOIN, WHERE).
• Strong written and verbal communication in English.

Mansioni

• Respond to Arsenault Cloud customers via email or live chat, meeting defined SLAs.
• Assist users with setup, best practices, feature adoption and bug troubleshooting.
• Update and create support documentation and contribute to process improvements.

Conoscenze

SQL

Jira Service Desk

Zendesk

Salesforce Service Cloud

Customer support

English communication

Descrizione del lavoro

Arsenault is seeking a Customer Support Specialist to assist Arsenault Cloud users who need help setting up the product, understanding best practices, or troubleshooting bugs. You will respond to tickets via email or live chat, work to meet SLAs, and contribute to knowledge base updates.

The role is remote-first with a global, distributed team and is open to residents of Australia and New Zealand. Strong English communication and SQL skills are essential.