Remote Client Support Specialist

Medical Jobs Australia; Melbourne; Remote; AUD 30,000 - 41,000; Full time

Job summary

Medical Jobs Australia is seeking a Remote Client Support Representative to join its remote team. You will assist clients with coordination, updates, and general support, helping ensure a smooth and positive experience for those preparing for upcoming trips and experiences.

Responsibilities include providing support via email, chat, and phone; handling inquiries; keeping accurate records of client interactions; and following up to ensure clients feel prepared before departures.

Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries
• Share helpful information related to upcoming plans and arrangements
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Job description

Medical Jobs Australia is seeking a Remote Client Support Representative to join its remote team. You will assist clients with coordination, updates, and general support, helping ensure a smooth and positive experience for those preparing for upcoming trips and experiences.

Responsibilities include providing support via email, chat, and phone; handling inquiries; keeping accurate records of client interactions; and following up to ensure clients feel prepared before departures.