Remote Client Operations Specialist

TELUS Health; Sydney; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Wellbeing Days and Volunteer Days

Disability and Death coverage

Employee Assistance Program (EAP)

Flexible work arrangements

Career mobility across locations

LinkedIn Learning access

Diversity & Inclusion resource groups

Values-driven, inclusive culture

Job summary

The ideal candidate has 2+ years in client services, strong CRM experience, and excellent communication. This role emphasizes accuracy, collaboration, and delivering high-quality client experiences in a fast-paced, remote-first environment.

Qualifications

• 2+ years in client services or account administration.
• Experience with Salesforce or similar CRM.
• Strong attention to detail and data integrity.
• Excellent communication, both written and verbal.

Responsibilities

• Manage a high-volume case queue in Salesforce and action client requests within timeframes.
• Provide administrative support to Customer Success Managers and clients.
• Process client account updates including pricing and billing changes.
• Investigate billing discrepancies and coordinate resolutions with internal teams.
• Maintain accurate client records across platforms and ensure data integrity.
• Collaborate with stakeholders across CS, Billing, Finance to deliver positive outcomes.
• Maintain detailed case notes and ensure compliance with processes.
• Contribute to system improvements and efficiency initiatives.

Skills

CRM systems

Attention to detail

Organisational skills

Written & verbal communication

Proactive mindset

Remote work collaboration

Microsoft Office

Job description

The ideal candidate has 2+ years in client services, strong CRM experience, and excellent communication. This role emphasizes accuracy, collaboration, and delivering high-quality client experiences in a fast-paced, remote-first environment.