Remote Account Services & Billing Specialist

Lifeworks; Brisbane; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Wellbeing Days

Volunteer Days

Flexible work arrangements

LinkedIn Learning

Job summary

TELUS Health is seeking a proactive Account Services Representative to support our Global Team from a remote base in Australia. You will coordinate account updates, resolve billing enquiries and maintain accurate client data across Salesforce and internal systems.

This role emphasizes ownership, collaboration with Customer Success Managers, and a solutions-focused mindset. The position offers remote work with occasional collaboration days in the office and opportunities across Australia.

Qualifications

• Minimum 2 years in client services or similar operational role.
• Experience using Salesforce or similar CRM systems.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Proactive, solutions-focused mindset with ownership.
• Comfort working in a fast-paced, remote-first environment.

Responsibilities

• Manage high-volume case queue in Salesforce.
• Provide admin and operational support to Customer Success Managers.
• Process client account updates, billing changes and pricing adjustments.
• Investigate billing discrepancies with internal teams.
• Maintain accurate client records across systems.
• Collaborate with stakeholders to deliver positive client outcomes.

Skills

CRM systems

Attention to detail

Organisational skills

Communication skills

Remote-friendly

MS Office

Billing processes

Healthcare background

Tools

Salesforce

Job description

TELUS Health is seeking a proactive Account Services Representative to support our Global Team from a remote base in Australia. You will coordinate account updates, resolve billing enquiries and maintain accurate client data across Salesforce and internal systems.

This role emphasizes ownership, collaboration with Customer Success Managers, and a solutions-focused mindset. The position offers remote work with occasional collaboration days in the office and opportunities across Australia.