Remote Account Services Specialist

TELUS Health (Canada); Melbourne, Sydney, Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Wellbeing Days annually

Disability and Death Coverage

Employee Assistance Program (EAP)

Flexible work arrangements

LinkedIn Learning access

Diversity & Inclusiveness groups

Job summary

TELUS Health is seeking an Account Services Representative to join our Global Team. You will provide essential administrative and operational support to Customer Success Managers and clients, handling billing inquiries, updates, and data integrity across Salesforce and internal systems.

The role offers flexibility to work fully remotely with ad hoc collaboration days in the office from Melbourne, Sydney or Brisbane.

Qualifications

• Minimum 2 years in client services or account administration.
• Experience using Salesforce or similar CRM.
• Excellent attention to detail and data accuracy.
• Strong organizational and time-management skills.
• Professional written and verbal communication.
• Proactive, solutions-focused with ownership mindset.
• Comfortable working in a fast-paced, remote-first environment.
• Proficient with Microsoft Office (Excel, Outlook, Teams).

Responsibilities

• Manage high-volume case queue in Salesforce with timely responses.
• Support Customer Success Managers and respond to client inquiries.
• Process account updates including pricing changes and billing.
• Investigate billing discrepancies and coordinate with internal teams.
• Maintain accurate client records across platforms.
• Collaborate with stakeholders to deliver positive client outcomes.
• Maintain comprehensive case notes and ensure process compliance.
• Contribute to system enhancements and process improvements.

Skills

Detail oriented

Communication skills

Organizational skills

Remote work

Problem solving

Tools

Salesforce

Excel

Outlook

Teams

Job description

TELUS Health is seeking an Account Services Representative to join our Global Team. You will provide essential administrative and operational support to Customer Success Managers and clients, handling billing inquiries, updates, and data integrity across Salesforce and internal systems.

The role offers flexibility to work fully remotely with ad hoc collaboration days in the office from Melbourne, Sydney or Brisbane.