Account Services Representative

TELUS Health (Canada); Melbourne, Sydney, Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Wellbeing Days annually

Disability and Death Coverage

Employee Assistance Program (EAP)

Flexible work arrangements

LinkedIn Learning access

Diversity & Inclusiveness groups

Job summary

TELUS Health is seeking an Account Services Representative to join our Global Team. You will provide essential administrative and operational support to Customer Success Managers and clients, handling billing inquiries, updates, and data integrity across Salesforce and internal systems.

The role offers flexibility to work fully remotely with ad hoc collaboration days in the office from Melbourne, Sydney or Brisbane.

Qualifications

• Minimum 2 years in client services or account administration.
• Experience using Salesforce or similar CRM.
• Excellent attention to detail and data accuracy.
• Strong organizational and time-management skills.
• Professional written and verbal communication.
• Proactive, solutions-focused with ownership mindset.
• Comfortable working in a fast-paced, remote-first environment.
• Proficient with Microsoft Office (Excel, Outlook, Teams).

Responsibilities

• Manage high-volume case queue in Salesforce with timely responses.
• Support Customer Success Managers and respond to client inquiries.
• Process account updates including pricing changes and billing.
• Investigate billing discrepancies and coordinate with internal teams.
• Maintain accurate client records across platforms.
• Collaborate with stakeholders to deliver positive client outcomes.
• Maintain comprehensive case notes and ensure process compliance.
• Contribute to system enhancements and process improvements.

Skills

Detail oriented

Communication skills

Organizational skills

Remote work

Problem solving

Tools

Salesforce

Excel

Outlook

Teams

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

At TELUS Health, we're passionate about creating exceptional client experiences and making a meaningful impact through the work we do.

We're looking for a proactive, highly organised and detail-oriented Account Services Representative to join our Global Team.

In this role, you'll be an integral part of our client operations, providing essential administrative and operational support to our Customer Success Managers and clients. From coordinating account updates and resolving billing enquiries to maintaining accurate client information, you'll play a key role in ensuring our clients receive a seamless and high-quality experience.

This is a fantastic opportunity for someone who thrives in a fast-paced, collaborative environment, enjoys taking ownership of their work and brings a solutions-focused mindset to everything they do.

The role can be based in Melbourne, Sydney or Brisbane, offering the flexibility to work fully remotely with ad hoc collaboration days in the office as required .

Role & Responsibilities:

• Manage and prioritise a high-volume case queue in Salesforce, ensuring client requests are actioned accurately, efficiently and within expected timeframes.
• Provide administrative and operational support to Customer Success Managers, responding to client enquiries and coordinating account-related activities.
• Process client account updates, including service amendments, pricing adjustments, billing changes and account information updates.
• Investigate billing discrepancies and collaborate with internal teams to support timely and accurate resolutions.
• Maintain accurate client records across Salesforce and other internal platforms, ensuring data integrity and consistency.
• Build collaborative relationships with stakeholders across Customer Success, Billing, Finance and other business functions to deliver positive client outcomes.
• Maintain comprehensive case notes, documentation and records while ensuring compliance with established processes and procedures.
• Contribute to special projects, system enhancements and continuous improvement initiatives to strengthen operational efficiencies and service delivery.

Skills & Experience Required:

• A minimum of 2 years' experience in client services, account administration, customer support or a similar operational role.
• Experience using Salesforce or comparable CRM systems, with confidence navigating multiple platforms and managing client information.
• Exceptional attention to detail and a commitment to maintaining accurate records and delivering high-quality work.
• Strong organisational and time-management skills, with the ability to balance a high-volume workload and competing priorities.
• Excellent written and verbal communication skills, coupled with a professional, client-centric approach.
• A proactive and solutions-focused mindset, with the ability to investigate issues, take ownership and follow through to resolution.
• Confidence working both independently and collaboratively within a fast-paced, remote-first environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook and Teams.
• Experience with billing processes, financial administration or supporting Customer Success teams will be highly regarded.
• Previous experience within healthcare, employee benefits, EAP services or a global organisation would be advantageous.

Benefits & Perks

• Competitive salary package and annual performance bonus
• 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
• Comprehensive insurance coverage including Total Disability and Death Cover
• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
• Flexible work arrangements - work remotely, in-office, or a blend that suits your lifestyle
• Award-winning Amazing People Performance Development program to accelerate your growth
• Career mobility across local and global locations and businesses within our 100,000+ team member organisation
• LinkedIn Learning account with unlimited access to thousands of professional courses
• Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
• Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes