Remote Account Services Specialist

Lifeworks; Melbourne; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Wellbeing Days

Volunteer Days

Disability & Death cover

EAP program

LinkedIn Learning

Diversity & Inclusion groups

Flexible work options

Job summary

TELUS Health is seeking an Account Services Representative to join our Global Team. You’ll provide essential administrative and operational support to our Customer Success Managers, handling billing queries, account updates, and data integrity.

Based in Melbourne, Sydney or Brisbane with the option to work fully remotely and occasional in-office collaboration. The role requires 2+ years in client services, Salesforce experience, and a solutions-focused mindset to ensure seamless client

Qualifications

• 2+ years in client services or account administration.
• Experience using Salesforce or similar CRM.
• Excellent attention to detail and data accuracy.
• Strong organizational and time-management skills.
• Professional written and verbal communication.
• Comfort working in a fast-paced, remote-first environment.
• Experience with billing processes is a plus.
• Healthcare/employee benefits sector experience advantageous.

Responsibilities

• Manage high-volume case queue in Salesforce and action requests.
• Support Customer Success Managers with client inquiries.
• Process account updates, pricing changes, and billing adjustments.
• Investigate billing discrepancies with internal teams.
• Maintain accurate client records across platforms.
• Collaborate with stakeholders to deliver positive outcomes.
• Ensure comprehensive case notes and compliance.
• Contribute to system enhancements and process improvements.

Skills

Salesforce

CRM experience

Attention to detail

Communication

Time management

Remote collaboration

Problem solving

Tools

Salesforce

Job description

TELUS Health is seeking an Account Services Representative to join our Global Team. You’ll provide essential administrative and operational support to our Customer Success Managers, handling billing queries, account updates, and data integrity.

Based in Melbourne, Sydney or Brisbane with the option to work fully remotely and occasional in-office collaboration. The role requires 2+ years in client services, Salesforce experience, and a solutions-focused mindset to ensure seamless client