Global Client Success & Billing Coordinator

TELUS; Melbourne, Sydney, Brisbane; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonus

Wellbeing Days

Insurance coverage

Flexible work arrangements

Career mobility

Job summary

TELUS Health is seeking an Account Services Representative to join our Global Team. You will support Customer Success Managers and clients, manage billing inquiries, and maintain accurate client information across Salesforce and internal systems.

You will coordinate account updates, resolve billing discrepancies, and build cross-functional relationships to deliver positive client outcomes in a fast-paced, remote-first environment.

Qualifications

• 2+ years experience in client services, account administration or customer-facing operations.
• Experience using Salesforce or similar CRM systems.
• Strong attention to detail and data integrity.
• Excellent written and verbal communication with a client-centered approach.

Responsibilities

• Manage a high-volume case queue in Salesforce, actioning requests within timelines.
• Provide admin and operational support to Customer Success Managers and clients.
• Process account updates including service amendments, pricing, and billing changes.
• Investigate billing discrepancies and coordinate resolutions with internal teams.

Skills

Client services

Account administration

Customer support

Salesforce

Tools

Salesforce

Job description

TELUS Health is seeking an Account Services Representative to join our Global Team. You will support Customer Success Managers and clients, manage billing inquiries, and maintain accurate client information across Salesforce and internal systems.

You will coordinate account updates, resolve billing discrepancies, and build cross-functional relationships to deliver positive client outcomes in a fast-paced, remote-first environment.