Team Lead - Client Services & Operations (Roster & Shifts)

Chandler Holdings; Australia; On-site; AUD 10,374 - 11,671; Full time

Job summary

Chandler Holdings in Australia seeks a dependable Team Lead - Client Services & Operations to oversee day-to-day operational coordination for the client services team, ensuring coverage, shift discipline, and service delivery. You will manage rosters, escalate issues, support onboarding, and coordinate with recruitment and payroll.

This role suits candidates with supervisory experience in shift-based environments and strong English communication.

Qualifications

• 2-4 years of experience in service operations, support team leadership, workforce coordination, or similar operational roles.
• Experience managing shift-based teams or operational rosters.
• Strong written and verbal communication skills in professional English.

Responsibilities

• Client Coverage & Roster Management: Prepare and finalise weekly client rosters to ensure all client coverage requirements are met; Manage last-minute roster changes and operational adjustments; Anticipate staff shortages and coordinate with recruitment to maintain adequate staffing; Act as the primary escalation point for roster-related client issues; Maintain accurate records of client roster updates and contact details; Coordinate with recruitment and payroll teams to ensure smooth operational coverage.
• Internal Team Leadership: Manage internal shift structures and enforce shift discipline; Approve and manage shift swaps and schedule adjustments; Monitor attendance, punctuality, and operational compliance; Review payroll variance reports prior to approval; Ensure proper shift handovers and operational continuity; Conduct corrective discussions; Support onboarding and training of new team members; Identify performance gaps and provide feedback.
• Operational Oversight: Monitor workload distribution and operational efficiency; Identify recurring operational issues and recommended improvements; Ensure service level expectations are met; Provide weekly updates to the Operations Manager; Identify capacity gaps and hiring needs; 8:30 AM - 5:00 PM AEST; Weekend availability may be required; 2-4 years of experience in service operations or similar roles; Experience managing shift-based teams; Strong written and verbal communication in English.

Skills

Team leadership

Roster management

Client service

Communication skills

English proficiency

Job description

Chandler Holdings in Australia seeks a dependable Team Lead - Client Services & Operations to oversee day-to-day operational coordination for the client services team, ensuring coverage, shift discipline, and service delivery. You will manage rosters, escalate issues, support onboarding, and coordinate with recruitment and payroll.

This role suits candidates with supervisory experience in shift-based environments and strong English communication.