Remote Booking Concierge: Coordinate & Support Reservations

Language Services Pty; Townsville City; Remote; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training provided

Ongoing support

Professional development

Customer focus

Job summary

Language Services Pty in Townsville is seeking a Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, customer communication, research, and ensuring information is handled accurately.

You will respond to inquiries, gather preferences, research options, verify details, provide confirmations, and support customers throughout the booking process.

Qualifications

• Shows excellent communication and listening skills.
• Keeps information organized and accurate.
• Pays close attention to details in reservations.
• Provides customer-focused service and friendly support.
• Comfortable researching options online to meet customer needs.
• Has basic computer skills to navigate systems.
• Able to learn and use booking systems quickly.
• Manages time effectively to handle multiple bookings.
• Self-motivated and reliable, with a proactive approach.
• Experience in booking or customer service is helpful but not required.

Responsibilities

• Respond to booking inquiries and provide timely information.
• Gather customer needs and preferences for each booking.
• Research available options and present best fits.
• Coordinate all booking details with customers and providers.
• Verify customer and reservation information for accuracy.
• Provide confirmations and relevant information to customers.
• Assist with booking updates and changes as needed.
• Communicate with providers to finalize arrangements.
• Maintain accurate and up-to-date booking records.
• Follow up to obtain outstanding information from customers.
• Provide professional support throughout the booking process.

Skills

Strong communication

Excellent organization

Attention to detail

Customer focused

Online research

Basic computer skills

Booking systems

Time management

Self-motivation

Booking/customer-service experience

Job description

Language Services Pty in Townsville is seeking a Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, customer communication, research, and ensuring information is handled accurately.

You will respond to inquiries, gather preferences, research options, verify details, provide confirmations, and support customers throughout the booking process.