Remote Booking Services Coordinator

Australian Unity Limited; City of Melbourne; Remote; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Australian Unity Limited is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear customer communication, and accurate handling of information.

Responsibilities include responding to inquiries, gathering needs, researching options, and ensuring confirmations and smooth booking processes.

Qualifications

• Must have strong communication and organization skills
• Attention to detail and customer-focus are essential
• Comfortable researching information online and learning new systems
• Proficient with basic computer tasks and time management
• Experience in booking or customer service is a bonus but not required

Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused attitude

Research information online

Basic computer proficiency

Learn booking systems

Time management

Reliable and self-motivated

Booking or customer-service experience

Tools

Booking systems

Job description

Australian Unity Limited is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear customer communication, and accurate handling of information.

Responsibilities include responding to inquiries, gathering needs, researching options, and ensuring confirmations and smooth booking processes.