Remote Beauty Customer Service Specialist - 10-Month Contract

zapp.worldmanager.com; St Leonards; Remote; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Discounted treatments

Product allowance

Birthday leave

Employee Assistance Program (EAP)

Job summary

Skinstitut is seeking a Customer Service Specialist for a 10-month, part-time contract. The role is based at a Seven Hills warehouse with remote work options and supports Australia, New Zealand, and Canada.

You will be the frontline contact for customers and clinic teams, handling inquiries across channels, maintaining SLAs, and driving client engagement. Experience in beauty and strong Microsoft Office proficiency are valued.

Qualifications

• Experience in customer service or customer-facing roles.
• Strong communication and stakeholder management skills.
• Proficiency with MS Office applications, especially Excel/PowerPoint.
• Familiarity with eCommerce platforms is a plus (Shopify/BigCommerce).

Responsibilities

• Serve as the main contact for Skinstitut customers and clinic teams via phone and email.
• Resolve inquiries efficiently while maintaining service levels and positive outcomes.
• Support and maintain eCommerce platforms and online content for accuracy.
• Load products, promotions and content across online channels.
• Collaborate with Marketing, Supply Chain and internal teams on campaigns.
• Provide reporting on customer interactions, portal performance and metrics.
• Assist with product inquiries and marketing collateral needs for clinics.

Skills

Customer service

Communication

Stakeholder management

MS Office (Excel/PowerPoint)

Multi-channel support

Tools

SAP

Shopify

BigCommerce

Job description

Skinstitut is seeking a Customer Service Specialist for a 10-month, part-time contract. The role is based at a Seven Hills warehouse with remote work options and supports Australia, New Zealand, and Canada.

You will be the frontline contact for customers and clinic teams, handling inquiries across channels, maintaining SLAs, and driving client engagement. Experience in beauty and strong Microsoft Office proficiency are valued.