Seasonal Onsite Customer Care Specialist

Scene to Believe - Australia; Sydney; On-site; AUD 55,000 - 66,000; Full time

Job summary

Scene to Believe - Australia is hiring a Customer Care Team Member for a full-time, seasonal onsite role at our Head Office from 1 November to mid-January. You will be the frontline contact, delivering prompt, friendly service during our peak Christmas period.

Reporting to the Senior Customer Care Manager, you’ll handle inquiries across channels, assist with bookings, and escalate complex cases. We value warmth, reliability, and strong teamwork.

Qualifications

• Customer-focused with bubbly, warm communication.
• Able to take calls and manage escalations professionally.
• Strong problem-solving skills; stay calm under pressure.
• Collaborative team player in a fast-paced environment.
• High attention to detail and a commitment to quality.
• Full-time, Seasonal (1st Nov – mid-Jan).
• Onsite – Head Office, Australia.
• Rotating roster; weekends and peak periods; flexibility during Christmas season.

Responsibilities

• Respond to customer enquiries across phone, email, social media, and online channels.
• Handle bookings, booking changes, and general enquiries efficiently and accurately.
• Resolve customer issues with care, empathy, and professionalism.
• Escalate complex or sensitive cases to the Customer Support Manager.
• Partner with Operations, Technology, and Marketing to resolve issues and maintain brand trust.
• Monitor customer feedback and enquiry drivers to provide insights for process improvements.
• Maintain a safe work environment and look out for the wellbeing of yourself and your team.

Skills

Customer focus

Phone support

Escalation handling

Problem solving

Team player

Attention to detail

Job description

Scene to Believe - Australia is hiring a Customer Care Team Member for a full-time, seasonal onsite role at our Head Office from 1 November to mid-January. You will be the frontline contact, delivering prompt, friendly service during our peak Christmas period.

Reporting to the Senior Customer Care Manager, you’ll handle inquiries across channels, assist with bookings, and escalate complex cases. We value warmth, reliability, and strong teamwork.