Remote APAC Product Support Specialist

Linear; Australia; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend

Paid co-working space or desk

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is a remote-first company that embraces async work. The Product Support Specialist role is open to candidates in Australia or Singapore, with optional co-working spaces and a focus on delivering high-quality support at scale.

You will engage with customers across onboarding, debugging, and feature discovery, partnering with our engineering team to reproduce bugs and surface insights for product decisions. The role emphasizes customer-centric support and documentation.

Qualifications

• Excellent communication and customer service skills with a technical user base.
• Experience debugging technical issues across environments including APIs and integrations.
• Familiarity with SQL, JavaScript, APIs, and GitHub is a plus.
• Currently based in Australia or Singapore.

Responsibilities

• Onboard customers and assist with setup, debugging and issue resolution.
• Investigate and resolve issues from multiple channels (email, Slack, social).
• Collaborate with Engineering to document and reproduce bugs.
• Surface trends from feedback to inform product decisions.
• Lead strategic projects to improve the support experience and knowledge sharing.
• Deliver high-touch Enterprise support at scale with CS and Sales.

Skills

Communication skills

Customer service

Troubleshooting

SQL

JavaScript

APIs

GitHub

Australia or Singapore based

Job description

Linear is a remote-first company that embraces async work. The Product Support Specialist role is open to candidates in Australia or Singapore, with optional co-working spaces and a focus on delivering high-quality support at scale.

You will engage with customers across onboarding, debugging, and feature discovery, partnering with our engineering team to reproduce bugs and surface insights for product decisions. The role emphasizes customer-centric support and documentation.