APAC Customer Success Manager - Remote SaaS Loyalty

Talon.One; Warrnambool; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual learning budget

30 days annual leave

Home office setup budget

Remote work abroad up to 90 days

WeWork On-Demand access

Mental health support

Health insurance with BUPA/Aetna

Employer superannuation 12%

Job summary

Talon.One is seeking a Customer Success Manager, APAC to support our growth in Australia. You will build strong relationships, drive product adoption, and translate insights into actions for Sales, Marketing, and Product.

This remote role, based in Australia, involves collaborating with integrations engineers and developers, managing 15-20 accounts, and delivering strategic value daily. You will thrive in a fast-paced SaaS environment with diverse stakeholders and have excellent written and

Qualifications

• Passion for tech and SaaS products with APIs.
• Experience in Customer Success or Account Management.
• Ability to work with diverse internal and external stakeholders.

Responsibilities

• Build relationships with customers to understand goals and reduce churn.
• Connect customers' marketing objectives with Talon.One's API-driven product.
• Collaborate with Customer Integration Engineer and Dev Team to resolve issues.

Skills

Client-facing skills

SaaS experience

APIs knowledge

English communication

Stakeholder management

Empathy

Job description

Talon.One is seeking a Customer Success Manager, APAC to support our growth in Australia. You will build strong relationships, drive product adoption, and translate insights into actions for Sales, Marketing, and Product.

This remote role, based in Australia, involves collaborating with integrations engineers and developers, managing 15-20 accounts, and delivering strategic value daily. You will thrive in a fast-paced SaaS environment with diverse stakeholders and have excellent written and