Remote AI Logic & Content Quality Specialist

Work Vista; Australia; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Wellness program

Generous vacation

Parental leave

Professional development

Employee networks

Office culture

Job summary

CrowdStrike seeks an AI Logic Content Quality Specialist to join its Falcon Complete advisory team from Australia. You will assess customer environments and guide remediation across Windows, Linux, and macOS to improve security posture.

You will deliver actionable recommendations, craft service reports, and coordinate with CrowdStrike teams to resolve issues while maintaining strong customer relationships in a remote setting.

Qualifications

• 3+ years in cybersecurity focused role.
• Excellent customer-facing communication skills.
• Ability to guide customers towards desired outcomes.
• Experience or knowledge of threat detection and incident response.

Responsibilities

• Assess customer's CrowdStrike environment and align with Falcon Complete standards.
• Provide customers with recommendations to improve security.
• Create and recommend remediation for CrowdStrike components to enhance security posture.
• Contact customers directly upon misalignment with Falcon Complete standards.
• Document, update, and resolve customer issues per procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support teams to coordinate issue resolution.

Skills

Cybersecurity experience

Customer empathy

Communication skills

Windows/Linux/macOS

Education

Bachelor's degree in Technology/Cybersecurity

Tools

SIEM

UEBA

MDR/XDR

Job description

CrowdStrike seeks an AI Logic Content Quality Specialist to join its Falcon Complete advisory team from Australia. You will assess customer environments and guide remediation across Windows, Linux, and macOS to improve security posture.

You will deliver actionable recommendations, craft service reports, and coordinate with CrowdStrike teams to resolve issues while maintaining strong customer relationships in a remote setting.