Remote Ai Logic & Content Quality Specialist

Work Vista; Australia; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Wellness program

Generous vacation

Parental leave

Professional development

Employee networks

Office culture

Job summary

CrowdStrike seeks an AI Logic Content Quality Specialist to join its Falcon Complete advisory team from Australia. You will assess customer environments and guide remediation across Windows, Linux, and macOS to improve security posture.

You will deliver actionable recommendations, craft service reports, and coordinate with CrowdStrike teams to resolve issues while maintaining strong customer relationships in a remote setting.

Qualifications

• 3+ years in cybersecurity focused role.
• Excellent customer-facing communication skills.
• Ability to guide customers towards desired outcomes.
• Experience or knowledge of threat detection and incident response.

Responsibilities

• Assess customer's CrowdStrike environment and align with Falcon Complete standards.
• Provide customers with recommendations to improve security.
• Create and recommend remediation for CrowdStrike components to enhance security posture.
• Contact customers directly upon misalignment with Falcon Complete standards.
• Document, update, and resolve customer issues per procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support teams to coordinate issue resolution.

Skills

Cybersecurity experience

Customer empathy

Communication skills

Windows/Linux/macOS

Education

Bachelor's degree in Technology/Cybersecurity

Tools

SIEM

UEBA

MDR/XDR

Job description

AI Logic Content Quality Specialist – CrowdStrike

Location: Australia – Remote

Contract: Full time

Salary: R29592

Job Description: As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

• Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You'll Need:

• 3+ years in Cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Bonus:

• Incident Management and CSIRT operation.
• Change Management.
• Malicious Code: Detection and Response.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response.
• Experience working with complex, sophisticated clients.
• Strong analytical capabilities and a desire to learn new things.
• Able to work across multiple teams to resolve customer issues and requests.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.